Order cancellation policy

Order Cancellation Conditions
If your order has not been shipped and is within 48 hours of placement, you may request a cancellation. Orders that exceed 48 hours or have already entered the shipping process cannot be canceled. For shipped orders, you may contact us to request a return and refund after delivery. For more details, please refer to the Return & Exchange Policy.

Order Cancellation Process
To cancel an order, please contact our customer support team via email or phone and provide your order number and relevant payment proof for verification. Our team will review your request promptly and notify you of the outcome once approved, while also arranging the refund process.

Refund Process
Refund Notice: Once your cancellation request is approved, we will process your refund within 1 to 5 business days. The refund will be issued to your original payment method, including but not limited to Visa and MasterCard. The exact arrival time may vary depending on the payment provider’s processing procedures.

Contact Information
Address: 124 N E ST, MARION, IN 46952, US
Phone: +1 (518) 316-0107
Email: service@brixvarionel.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)