Shipping Policy
This policy applies to all orders shipped within the United States.
1. Shipping Area
- Shipping is currently available only within the United States
- International delivery is not offered at this time
2. Shipping Fees
- Orders under $120 USD: $8 shipping fee
- Orders of $120 USD or more: free shipping
3. Order Cut-off Time
- Orders placed before 18:00: processed on the same business day
- Orders placed after 18:00: processed on the next business day
- Orders placed on weekends or holidays: processed on the next business day
4. Processing Time
Orders typically require 1–3 business days for processing before shipment.
5. Transit Time
Estimated delivery time is 5–10 business days after dispatch.
Delivery times may vary due to logistics conditions or external factors beyond our control.
6. Shipping Carriers
We work with trusted logistics partners, including:
7. Order Tracking
After placing your order:
- You will receive a confirmation email with order and shipping details
- You can track your order via the “Order Tracking” page on our website
- Tracking requires your email or phone number along with your order number
8. Liability Statement
- If a package is lost or damaged, please contact customer support for assistance
- Order modifications or cancellations cannot be guaranteed once processing or shipping has started
- Customers are responsible for providing accurate shipping information
- Issues caused by incorrect addresses are not covered
9. Delivery Inspection
- Please inspect your package upon delivery
- Any visible damage should be documented immediately
- Contact customer support as soon as possible if any issues are found
10. Contact
Address:
124 N E ST, MARION, IN 46952, US
Phone:
+1 (518) 316-0107
Email:
service@brixvarionel.com
Business Hours:
Monday–Friday, 10:00 AM – 6:00 PM (EST)
