Return & Exchange Policy

Below is the return and exchange policy for eligible orders.

1. Return & Exchange Period

Customers may request a return or exchange within 30 days after delivery.
Requests submitted after this period will not be accepted.

2. Eligible Conditions

Returns or exchanges are accepted under the following circumstances:

• Product has appearance defects

• Product has quality issues

• Noticeable color differences

• Unpleasant odor

• Item not as described

• Eligible no-reason return requests

All returned items must remain in a reasonably intact condition for inspection.

3. Return & Exchange Process

Step 1: Contact Customer Support

Please provide the following information:

• Order number

• Payment proof

• Reason for return or exchange

• Relevant photos or videos

Step 2: Review Process

Our customer service team will review the request and provide approval or rejection.

Step 3: Return Shipment

If the request is approved:

• A return address and shipping label will be provided

• Please attach the label and return the item

• Inspection will be conducted after receipt

4. After Inspection

Return

Refunds will be processed after approval.

Exchange

Replacement items will be shipped within 1–3 business days after inspection approval.
Delivery time depends on the logistics provider and shipping policy.

5. Refund Process

• Refund processing time: 1–5 business days after confirmation

• Refund method: Original payment method

6. Fees

The company will cover shipping costs if the issue is caused by:

• Quality problems

• Product defects

• Wrong item received

• Color or odor issues

• Item not as described

Customers are responsible for shipping costs for no-reason returns or exchanges.

7. Disclaimer

Returns or exchanges may be rejected under the following conditions:

• Damage caused by misuse or human error

• Item not returned in the required condition

• Failure to follow return instructions

The company reserves the final decision regarding all return and exchange requests.

8. Contact Information

Address: 124 N E ST, MARION, IN 46952, US
Phone: +1 (518) 316-0107
Email: service@brixvarionel.com
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)